Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.
Product Type
Service
Service Information
Service Main Type
Maintenance
Service Sub Type
Physical
Service Characteristic
Parts & Labor
Service Description
8x5x4
Service Details
Software support includes maintenance, minor and major updates for your licensed feature set
Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
Advance replacement parts, with a field engineer, are delivered within 4 hours of determining that part replacement is required during the standard work week
Note: Domestic resellers purchasing for International locations will be subject to an additional fee
Provided Support
New Releases Update
Web Knowledge Base Access
Phone Support
Email Support
Service Availability
8 x 5
Service Response Time
4 Hour
Service Location
On-site
Service Duration
1 Year
Product Supported
WS-C6506E-S32-GE: Cisco Cat6506E chassis, WS-SUP32-GE-3B, Fan Tray (req. P/S)