This easy-to-use HP Care Pack Service offers local-language remote problem diagnosis and next-business-day onsite response times. Coverage spans HP and Compaq branded mobile hardware products and HP-supplied internal components, plus attached accessories purchased with the main product.

Remote problem diagnosis and support:

• Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution

Next business day onsite response:

• For issues that cannot be resolved remotely, an HP-authorised representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window
• Your covered hardware is returned to operational condition, with components or entire units replaced as necessary
• Your coverage includes all required parts and materials

Parts and materials:

• HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements

Coverage window:

• Service is available 8.00am - 5.00pm local time Monday to Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested

Additional services coverage options:

• In addition to basic Next Business Day Hardware Support for Travelers, you can gain extra protection by adding Accidental Damage Protection or ADP.

• Remote Diagnosis
• Parts Replacement

HP PROMO Notebook