Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.

Remote problem diagnosis and support:

• HP Services uses electronic remote support tools to isolate your problem and facilitate resolution

Next business day onsite response:

• For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
• HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
• Your coverage includes all required parts and materials

Escalation management:

• Established escalation procedures enlist specialised expertise from HP and selected third-parties

• Parts Replacement
• Remote Diagnosis

HP PROMO Notebook