Fluke Networks' Gold Support is the comprehensive support and maintenance program that offers expanded coverage for Fluke Networks' products and accessories. It provides a premium level of support to minimize business downtime and ensure a high return on your investment.

Gold Support members enjoy the following privileges:

• Software and firmware upgrades---Your product will never be out of date. You'll receive access to all software upgrades via "My Account" , giving you the latest functionality, improving technical efficiency and troubleshooting. Upgrades also include Management Information Base (MIB) library updates for applicable products.

• Unlimited 24x7 technical support---Extend the expertise of your staff. Gold support includes priority access to our world class Technical Assistance Center (TAC) via members-only phone numbers. Our centers in Eindhoven (NL) and Seattle, WA (USA) employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions.

• Unlimited access to Fluke Networks Knowledge Base---You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by our experts.

• Members-Only promotions---Your membership qualifies you for "Members Only" promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.

• Training opportunities---As a Gold Support Member, you have access to our growing library of online training materials, including on-demand training videos and webcasts via MyAccount at www.flukenetworks.com/myaccount

• Parts Replacement
• Repair
• Software Upgrade
• Firmware Upgrade
• Knowledge Base Access
• Training
• Phone Support