Service Overview

Pulse Secure Gold Support provides phone and online assistance globally to help you resolve any issue with your Pulse Secure deployment. Our Gold Support is designed to increase the productivity of your work force and to reduce operational costs by resolving issues faster and helping you detect issues before they disrupt your network. Gold Support includes unlimited access to our Global Support Centers, online tools, maintenance window coverage, software updates, security vulnerability notifications, and other support services to meet your support needs. In addition, customers can choose one of our expedited hardware replacement options including Same Day, Same Day with On Site Technician, Next Day, and Next Day with On Site Technician.

• Phone Support
• Knowledge Base Access
• Online Services
• Email Support
• Web Support
• Software Update
• New Releases Update
• Notification
• E-learning
• In-depth Root Cause Analysis