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Palo Alto Premium Support Program - Extended Service - 1 Year - Service

Part No. PAN-SVC-PREM-850

by Palo Alto Networks

$3637.99

On back-order, will ship once in-stock

  • All Locations: (0+)

Palo Alto Premium Support Program - Extended Service - 1 Year - Service

24 x 7 x Next Business Day - Service Depot - Exchange - Parts - Electronic and Physical

Part No. PAN-SVC-PREM-850

by Palo Alto Networks

$3637.99

On back-order, will ship once in-stock

  • All Locations: (0+)

General Information
ManufacturerPalo Alto Networks
Manufacturer Part NumberPAN-SVC-PREM-850
Brand NamePalo Alto
Service NamePremium Support Program - Extended Service
Marketing InformationSUPPORT PROGRAMS

Two support programs (Premium and Standard) are available to help you address day-to-day challenges in a manner that is most effective for you and your security team. Using phone, web, and a community forum, our team of level-3 engineers is dedicated to the singular purpose of ensuring that your Palo Alto Networks next-generation firewall is protecting your network. Key elements of the two support programs are listed below.

  • Direct access to product experts (level-3 engineers): Interact with a support engineer who can quickly understand your unique challenges and can bring them to resolution as quickly as possible.
  • Case management: Submit, update, check status, and manage support cases on all of your supported Palo Alto Networks products.
  • Documentation and FAQs: Access product manuals, technical guides, software release notes, and frequently asked questions (FAQs) to streamline deployments.
  • Subscription services updates: To ensure your Palo Alto Networks device is kept up-to-date, devices can pull App-ID, URL database, and threat updates directly from the update servers, or they can be manually downloaded using the support portal.
  • Software fixes and feature releases: Stay current with the latest feature updates and software fixes.
  • Hardware support: Each support program provides you with a hardware replacement service option to best suit your needs.
  • Premium Same-day: provides same-day 4 hour hardware replacement delivery for defective Palo Alto Networks devices and/or parts (requires pre-approval of geographic locations to qualify for this service level).
  • Premium Next-Business Day: next-business day shipment of the replacement device or part.
  • Standard Return to Depot: the defective device or part is shipped back to the local depot for repair or replacement.
Product TypeService
Service Information
Service Main TypeExchange
Service Sub TypeElectronic and Physical
Service CharacteristicParts
Service Description24x7xNext Business Day
Provided Support
  • Parts Replacement
  • Phone Support
  • Email Support
  • Web Support
  • Web Knowledge Base Access
  • New Releases Update
Service Response Time
  • Next Business Day - Parts Replacement
  • 1 Hour - Phone Support Severity Critical
  • 2 Business Hour - Phone Support Severity High
  • 4 Business Hour - Phone Support Severity Medium
  • 8 Business Hour - Phone Support Severity Low
Service LocationService Depot
Service Duration1 Year
Product SupportedPalo Alto PAN-PA-850 Appliance