Arcserve Platinum Maintenance - Extended Service - 3 Year - Service
In Stock Availability
- All Locations: (9999+)
- Calgary, AB (9999+)
- Chicago, IL (9999+)
- Guelph, ON (9999+)
- Halifax, NS (9999+)
- Markham, ON (9999+)
- Mississauga, ON (9999+)
- Richmond (Blundell), BC (9999+)
- Richmond, BC (9999+)
| Manufacturer | Arcserve |
| Manufacturer Part Number | SAPR9240MANBDRP36G |
| Brand Name | Arcserve |
| Service Name | Platinum Maintenance - Extended Service |
| Marketing Information | Support requests can be submitted to Arcserve at any time, twenty-four (24) hours per day, seven (7) days per week, any day of the year, including weekends and public holidays. Arcserve will apply reasonable effort to meet the service- level objectives stated in the Service Level Objectives above. The standard process of submitting the support request applies to all incidents, including Severity 1 incidents outside of normal business hours for the customer location. Note that outside of normal business hours, the support for Severity 1 incidents will be provided in English. After the remote diagnostics is complete and it is determined that an onsite visit is required, the technician visit to replace the identified part is planned according to customer availability. |
| Product Type | Service |
| Service Main Type | Maintenance |
| Service Characteristic | Parts & Labor |
| Provided Support |
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| Service Response Time | 4 Hour - Parts and Labor |
| Service Location | On-site |
| Service Duration | 3 Year |
| Product Supported |
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