CareTek is committed to providing our customers with exceptional service and a positive experience. In the event that a return is unavoidable, CareTek is pleased to extend return policies on selected items as offered by our vendor partners. Customers should email their Account Manager or complete our online returns form to initiate a return. Please contact your Account Manager for any additional information.
The return of hardware (including accessories, peripherals, parts), and software products (including software licenses, software as a service, and other cloud computing products) purchased from CareTek (collectively, "Product(s)") is subject to specific manufacturer, supplier, publisher or distributor (each, a “Vendor”) restrictions. CareTek offers a 30 day return policy on most products sold, however some Vendors may provide limited or no returns of Products. If the Vendor accepts returns, Customer must request a Return Merchandise Authorization (“RMA”) number from the CareTek Returns Department within the applicable return period and receive, at CareTek’s discretion, replacement, exchange or a credit against future purchases in an amount equal to the original purchase price for the Product less any applicable restocking fees. If Customer fails to return Product within the applicable return period or if the Product does not meet the criteria outlined in the Return Guidelines, the Product is considered accepted and not returnable.
Returnable Products, if permitted by the Vendor’s return policy: